`Soulful, compassionate, and oh so right' Susie Orbach Endowed with the power to rebuild broken relationships and restore trust, "I'm sorry" are the two most important words in our language. But what makes a good apology? Why are some people unable to say sorry while others apologize all the time? Should we always forgive those who offer to make amends? In this sanity-saving guide to setting things right, renowned psychologist and bestselling author Harriet Lerner answers these questions and more. Drawing on personal stories and solid theory she.
Why Won't You Apologize? pdf
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